Both the individual and the sector will benefit from contributing to the development of an effective organisation.

This Technical Certificate unit is based on aspects of the GQA awarded Level 3 unit national occupational standards which cover the need to get beyond the immediate requirements of the job, and to view work as more than just utilising technical skills. The first element covers the need to keep costs down by minimising the resources that are used during the work. It is important that equipment is used economically, that components are not damaged, and that materials are used in the correct quantities. Surplus materials are retained wherever suitable. The second element is concerned with obtaining and recording information to ensure all the information required to undertake the work correctly is available. The third element covers the need to provide information to colleagues to ensure that they are fully informed of the work that is being undertaken. The final element covers developing and maintaining good working relationships within the organisation, especially with colleagues, but also importantly with customers (internal and/or external).

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